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TERMS AND CONDITIONS OF RESERVATION FOR STRADONIA SERVICED APARTMENTS AND PRIVACY POLICY

  1. General information
    1. This document regulates the rules for making reservations, canceling reservations, methods and deadlines for payment for reservations, confirmation of reservations and complaints at Stradonia Serviced Apartments, ul. Stradomska 7, 31-068 Kraków, tel. +48 12 311 19 11 email booking@stradonia.com (hereinafter: the "Facility").
    2. Prices listed on the Facility's website are gross prices (including VAT).
    3. The transaction is made in PLN currency. Prices given in other currencies are approximate and converted at an estimated exchange rate.
    4. The reservation agreement is concluded with the online reservation system operator (PROFITROOM Sp. z o.o. based at ul. Roosevelta 9/3, 60-829 Poznań, registered by the District Court Poznań Nowe Miasto i Wilda, VIII Commercial Division of the National Court Register under no.: 0000303746, hereinafter: the "Operator") acting on behalf of and for the Facility run by Cameo Investments sp. z o.o. based in Kraków, ul. Stradomska 7, 31-068 Kraków, registered in the National Court Register under the number KRS 0000254020.
  2. Complaints
    1. If the Client during the service notices faulty performance of the contract (i.e., not in accordance with the reservation conditions and the service/product description on the Facility's website), they should immediately notify the service provider (directly at the Facility's reception, by email at booking@stradonia.com or by phone at +48 12 311 19 11).
    2. The time to consider a submitted complaint is 14 days.
    3. Any refund resulting from a complaint will be made in a way corresponding to the original payment method (e.g., card payment – to the card account, in case of a bank transfer – to the bank account from which the transfer was made).
  3. Reservation cancellation
    1. A reservation can be canceled independently via the reservation system (the link to manage the reservation is in the email confirmation) or by contacting the Facility’s reception by phone or email.
    2. The cost of canceling a reservation is determined by the conditions of the offer under which the reservation was made.
    3. If a refund is due to the Client for canceling a reservation, it will be made in a way corresponding to the original payment method (e.g., card payment – to the card account, in case of a bank transfer – to the bank account from which the transfer was made) within 7 days.
    4. A reservation requires full prepayment for the entire stay via the online payment system. In case of cancellation or no-show on the arrival day, the prepayment is forfeited.
  4. Personal data. Information on personal data for hotel guests of "Stradonia Serviced Apartments" pursuant to Article 13 GDPRI
    [Data Controller]
    Cameo Investments Sp. z o.o. is the administrator of tenants' personal data. The data controller can be contacted at: 1. Correspondence address: Cameo Investments Sp. z o.o.; Stradomska 7; 31-068 Kraków 2. Email address: rodo@stradonia.com

    II Processing of personal data

    The administrator processes personal data for the following purposes:
    1. Personal data including first name, last name, registered office address, residential address, PESEL number, identity document number, registration data for provision of apartment rental services throughout the rental period.
    2. Personal data related to payments contained in transfer data for rent throughout the rental period.
    3. Personal data included in accounting, bookkeeping, and tax documentation of the administrator as well as in banking systems and documents – for fulfilling legal obligations, particularly under the Accounting Act and Tax Ordinance, Corporate Income Tax Act, and VAT Act (Article 6(1)(c) GDPR) – for 5 years after the end of the respective fiscal year.
    4. Personal data will also be processed by the administrator for potential claims or defenses based on the legitimate interest of the administrator and according to applicable national law, particularly the Civil Code (Article 6(1)(f) GDPR) – for 3 years after rental ends, extendable during ongoing proceedings until their final conclusion and the expiration of new limitation periods.
    5. Video surveillance recordings to ensure property security, tenant safety, and information based on the legitimate interest of the administrator and tenant (Article 6(1)(f) GDPR) – stored for 1 month from recording.

    III Disclosure of personal data

    1. The administrator does not share personal data with other entities, except for:
    a. State authorities to which the administrator is obliged to disclose data, particularly the Ministry of Finance and other Tax Administration bodies.
    b. Banks where the administrator holds accounts, related to transactions.
    c. Postal and courier companies.
    2. Personal data may be disclosed to entities cooperating with the administrator based on written data processing agreements, for performing contractually specified tasks and services, especially IT support, accounting, legal or advisory services, video surveillance service, property management.

    IV Rights of data subjects

    1. Every data subject has the right to:
    a. Access – confirmation from the administrator whether personal data is processed. If so, the right to access and receive information about the processing purposes, data categories, recipients or categories of recipients, storage period or criteria for its determination, rights to request rectification, deletion, or restriction of data, and to object to processing (Article 15 GDPR).
    b. Receive copies – obtain copies of processed data, with the first copy free and subsequent copies charged 50 PLN (fifty zloty 00/100) as administrative costs (Article 15(3) GDPR).
    c. Rectification – request correction of inaccurate or incomplete personal data (Article 16 GDPR).
    d. Deletion – request deletion if there is no legal basis to process or if data is no longer necessary (Article 17 GDPR).
    e. Restriction – request restricted processing when:
    i. data accuracy is contested to allow verification,
    ii. processing is unlawful and subject objects to deletion but requests restriction,
    iii. data is no longer needed by the administrator but required by data subject for claims,
    iv. objection has been raised during pending assessment of legitimate grounds (Article 18 GDPR).
    f. Data portability – receive personal data in a structured, machine-readable format and request transfer to another controller where processing is based on consent or contract and automated (Article 20 GDPR).
    g. Object – oppose processing based on legitimate interests for reasons related to data subject’s specific situation, including profiling. The administrator will assess overriding legitimate grounds and if data subject's interests prevail, processing will cease (Article 21 GDPR).
    2. To exercise these rights, the data subject should contact the administrator via the provided contact details specifying which right they wish to exercise and to what extent.

    V President of the Personal Data Protection Office

    Data subjects have the right to lodge a complaint with the supervisory authority in Poland, the President of the Personal Data Protection Office, located in Warsaw, ul. Stawki 2, contactable by:
    a. mail: Stawki 2; 00-193 Warsaw
    b. electronic inbox available at: https://www.uodo.gov.pl/pl/p/kontakt
    c. phone: 22 531 03 00

    VI Data controller

    In any case, the data subject can also contact the data controller directly:
    a. by email at: rodo@stradonia.com
    b. by mail: Cameo Investments Sp. z o.o.; Stradomska 7; 31-068 Kraków with the note "personal data administrator".

    VII Legal acts referenced in the clause

    1. GDPR – Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on data protection and free movement of such data and repealing Directive 95/46/EC (OJ EU L 2016 No. 119, p.1)
    2. Articles 10 ff., 74 of the Accounting Act of 29 September 1994 (Journal of Laws 2018.395 as amended)
    3. Articles 4 ff., 70 of the Tax Ordinance Act of 29 August 1997 (Journal of Laws 2018.800 as amended)
    4. Articles 7, 15 of the Corporate Income Tax Act of 15 February 1992 (Journal of Laws 2018.1036)
    5. Articles 5 ff. of the VAT Act of 11 March 2004 (Journal of Laws 2017.1221 as amended)
    6. Articles 118 ff. of the Civil Code Act of 23 April 1964 (Journal of Laws 2018.1025 as amended).

    Final provisions
    1. A reservation agreement is considered concluded at the moment the reservation confirmation is sent to the email address provided by the client.
    2. The Client does not have the right to withdraw from a contract concluded outside the business premises or at a distance under Article 38(12) of the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827).
    3. The Client is responsible for correctly filling out the reservation form. The Facility is not responsible for incorrectly filled data or improper selection of arrival or departure dates.
    4. The Facility has the right to perform a service of similar standard on the date specified in the reservation if the booked service becomes impossible to realize.
    5. No unauthorized persons are allowed on the premises of Stradonia Serviced Apartments.
    6. Checking the option "I have read and accept the Terms and Conditions of reservation at Stradonia Serviced Apartments and the offer conditions" means the Client has read, understood, and accepted the Terms and Conditions and the offer. Lack of such acceptance will prevent booking online.